01
Purpose and Scope
These General Terms and Conditions of Sale (the "GTC") govern the subscription to and use of the Eagr platform by any person acting in the course of their professional activity (the "Client"). They are entered into between the Client and EAGR, a simplified joint-stock company (SAS) with a share capital of €14,329.90, registered with the Nanterre Trade and Companies Register under number 938 024 841, whose registered office is located at 3 rue Donatello, 92400 Courbevoie, France ("Eagr").
The service is exclusively intended for professionals. The provisions of the Consumer Code do not apply.
Any subscription implies the unreserved acceptance of these Terms and Conditions, which prevail over any other document of the Client, unless agreed upon in writing and signed by Eagr. The terms of service apply additionally to each user.
02
Definitions
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Platform: the Eagr software accessible online (SaaS), notably including the Live Coach, Post-Meeting Coaching, Manager Cockpit, AI Role Play, and the MCP Server.
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License: the right of access to the Platform granted to a named user.
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User: any person authorized by the Client to use a License.
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Customer Data: data transmitted or generated by the Customer and its Users, including call recordings, transcripts, and analytics.
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Subscription: the plan chosen by the Customer, with or without a commitment.
03
Free trial
Eagr may offer a 7-day free trial, giving full access to all features. The trial comes with no commitment.
At the end of the trial, [access is suspended until a Subscription is taken out / the non-binding Subscription starts automatically: to be specified]. Customer Data generated during the trial is [retained for X days then deleted if no subscription is taken out].
04
Subscription
Subscription is completed [online via the Platform / by signing an order form]. The contract is formed on the date the subscription is confirmed by Eagr.
05
Offers and pricing
The Subscription grants access to all Platform features for each License. There are no optional add-on modules.
Formula
Price per license, per month
No commitment
€79 excl. VAT
12-month commitment
€67.15 excl. VAT (-15%)
Prices are exclusive of tax, VAT will be added at the applicable rate.
Specific onboarding services may be offered, for instance for complex integrations or training provided by Eagr to the Client’s teams or customers. These are subject to a prior quote and are only invoiced after the Client’s written acceptance. No platform fees are charged.
Eagr may change its prices by informing the Customer at least 30 days in advance. The new prices apply to the following period. For a Subscription with a commitment, the price remains fixed until the end of the current commitment period.
06
Licenses
The Client may add Licenses at any time. They are billed at the price of their Subscription, [pro rata temporis].
For a non-binding Subscription, the Customer may reduce the number of Licenses effective at the end of the current month. For a binding Subscription, the number of Licenses cannot be reduced before the end of the commitment period.
A minimum of [X] licenses may be required.
07
Term and Termination
No commitment: the Subscription is entered into for a period of one month, automatically renewed. The Customer may cancel it at any time from the Platform or by email to contact@eagr.ai. The cancellation takes effect at the end of the current month. No pro-rata refund is due.
12-month commitment: the Subscription is concluded for a fixed term of 12 months. [At its end, it is tacitly renewed for 12 months / converted into a Subscription with no commitment], unless termination is notified at least 30 days before the expiry date.
In the event of a material breach by either party that is not remedied within 30 days of formal notice, the other party may terminate the contract automatically.
08
Billing and payment
Invoices are issued [monthly, in advance] and payable [by credit card / SEPA direct debit / bank transfer] [upon receipt / within 30 days].
Any late payment automatically incurs penalties at a rate equal to three times the statutory interest rate, as well as a fixed indemnity for recovery costs of €40 (Article L. 441-10 of the French Commercial Code). Following a formal notice that remains unheeded for 15 days, Eagr may suspend access to the Platform.
09
Customer Obligations
The Client agrees to:
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use the Platform in accordance with the Terms of Use and applicable regulations;
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inform its Users and their contacts (prospects, customers) about the recording and analysis of calls, and have a legal basis for this processing;
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ensure the confidentiality of its Users' login credentials;
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ensure that they have the necessary rights to the imported data, particularly from their CRM.
10
Availability and Support
Eagr makes every reasonable effort to ensure 24/7 access to the Platform, except during maintenance periods. Scheduled maintenance is announced in advance whenever possible.
Support is available [by email / chat, Monday to Friday, from 9:00 AM to 6:00 PM].
11
Personal data
For Customer Data, Eagr acts as a data processor on behalf of the Customer within the meaning of Article 28 of the GDPR. The parties' commitments are detailed in the Data Processing Agreement (DPA) appended hereto. The data is hosted within the European Union.
For billing and customer relationship management data, Eagr acts as the data controller, in accordance with the terms of its privacy policy.
12
Intellectual Property
Eagr remains the sole owner of all rights to the Platform. For the duration of the Subscription, the Client is granted a personal, non-exclusive, and non-transferable right to use it.
The Customer remains the owner of the Customer Data. They authorize Eagr to process it in order to provide the service. Eagr may use aggregated and anonymized data, which does not allow for the identification of the Customer or any individual, to improve the Platform.
13
Privacy
Each party undertakes to keep confidential any information of the other party that it becomes aware of under the contract, for its entire duration and for 3 years after its termination.
14
Responsibility
Eagr is bound by an obligation of means. Suggestions, scores, and analyses provided by the Platform are decision-making aids: the Client and its Users remain solely responsible for their choices and statements.
Eagr's liability is limited to direct damages and capped [at the amount paid by the Customer during the 12 months preceding the event giving rise to liability].
15
Reversibility
The Client may export their Client Data at any time from the Platform. At the end of the contract, Client Data is [retained for 30 days to allow for its export, then deleted], unless otherwise required by law.
16
Force Majeure
Neither party may be held liable for a breach caused by a force majeure event within the meaning of Article 1218 of the Civil Code.
17
Applicable Law and Disputes
These Terms and Conditions are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. Failing that, exclusive jurisdiction is granted to the Commercial Court of Nanterre.